DELA stands for “Draagt Elkanders Lasten” (Carry Each Other’s Burdens) and is part of a cooperative. DELA specializes in all aspects related to farewells, providing support to people during one of the most challenging times in their lives: the farewell of a loved one. Our organization has been around for over 85 years and has been present in Belgium since 1989, where it employs nearly 800 staff members who assist before, during, and after a funeral. DELA is best known as a funeral insurer but also operates around 70 highly qualified funeral homes across more than 120 locations in Belgium, three crematoria, and a repatriation center at Zaventem airport. Additionally, around 30 bereavement care consultants are available daily to help relatives with practical and administrative tasks after the funeral. DELA handles approximately 80% of repatriations and buries 1 in 10 Belgians. DELA is thus recognized as the funeral specialist of Belgium. In line with its social commitment, DELA established the DELAfonds, which supports initiatives aimed at making the difficult moments surrounding farewells more bearable.
To monitor the key figures of the insurance department and give the sales team deeper insights, they already created a report in Excel. Maintaining this report was a time-consuming and monthly repeating process. Moreover, only aggregated totals of the data were available, so it was not easy to perform counts or validations at the lowest level. In addition, internal definitions had changed somewhat over the years and this was not reflected transparently everywhere.
In close collaboration between Cloubis and DELA, definitions were first clarified, creating a single source of truth within the organization, without room for differences in interpretation. In addition to clarifying the definitions, we also gained deeper insights that were previously out of our reach. This now enables DELA to filter on specific categories, a functionality that was not previously available.
As a result, we were able to:
Collaborative Engagement:
Regular weekly meetings were held with the client to ensure alignment and exchange valuable insights.
With this solution, DELA gets a better view of their entire insurance portfolio. It also meets the requirements to tackle everything thoroughly and in a structured way thanks to the establishment of definitions, preparation of data at the lowest level in an efficient data model, correct reporting of figures, effective data governance, etc.
Thanks to this solution, DELA can
Through the collaboration with Cloubis, DELA has taken further steps towards a professionalized data culture. The organization has become aware that all data-related issues must be tackled in a uniform and integrated manner so that added value can be realized.
With support from Cloubis, DELA is continuously creating a data culture.
“What sets Cloubis apart is that they don’t just act as a data infrastructure facilitator but as a collaborative partner who helps you find real-world data-driven solutions for issues or opportunities impacting your business. It’s wonderful how they use every successful delivery as a steppingstone towards unlocking even further potential for your company“
Maarten op de Beeck – Data Steward